Collections Representative. Would you like to work for a business frontrunner that is experiencing growth that is rapid success?

Collection Specialist Representative

Would you like to increase your profession while assisting clients? Desire to make use of a tenured group of experts who operate in a great environment with clear objectives and way?


Collections representatives have the effect of calling customers over the telephone so that you can get re payment in full or payment that is negotiate on outstanding debts.

Different skip tracing methods will be applied to be able to find customers who’re unreachable. Particular obligations consist of:

  • Negotiating re payment terms and techniques each time a party that is right reached by reviewing the username and passwords within the collections system and asking the customer probing questions in an effort to raised understand prospective objections to payment
  • Conquering stalls and objections and suggesting financial sources for financial obligation re payment
  • Making communications with customers informing them of contact points via a mandated script
  • Performing skip that is verbal procedures whenever a non-right celebration is reached by requesting the consumer’s correct house target, home cell phone number, and put of work
  • Residing in conformity because of the ongoing business’s attendance policy as outlined into the business Policies and Procedures Manual
  • using a scripted opening whenever a right celebration is reached including correctly determining the customer, distinguishing the business, and requesting re re payment in the account
  • Gathering your debt as fast as making or possible a choice that your debt is uncollectible
  • Upgrading the customer’s account record with brand new information, recording the result that is call disposition, and logging any appropriate records in regards to the call

Key Goals Of Collection Representative:

  • Meet regular, regular and month-to-month objectives to accommodate a portfolio that is performing the credit development of our clients
  • Make use of the company’s substantial training curriculum to master the AutoPal system, phone system, policies and procedures, tradition and company that is overall
  • Progress into a situation to aid other Collection Representatives in fulfilling their objectives
  • Group with other branch downline to guarantee the success associated with the branch location
  • Seek long term quality with customers, educate & re-educate our customers in the importance of developing or rebuilding their credit
  • Perform consumer spending plans and interviews through the loan procedure

Key Techniques Of Collection Representative:

  • Pay attention intently towards the client
  • Prioritize calls & time for the to ensure efficiency and effectiveness day
  • Deliver news that is tough losing the customer’s trust
  • Build rapport with client and team people
  • Remain organized
  • Have actually exceptional follow through abilities
  • Be task oriented
  • Have the ability to identify issues and supply solutions
  • Have the ability to negotiate as required
  • Have prudent judgment
  • Workout good good judgment
  • Be described as group player

Job Type: Full-time

Salary: based and negotiable off experience- HOURLY PLUS COMMISSIONS

  • Year collections: 1
  • Customer support: 1-3 years

Great place for a person who enjoys making commissions and self-promotion. Maximum Title Loans has 3 locations that are valley-wide Scottsdale, Chandler and Mesa.

Locally-owned, Maximum Title Loans has constantly centered on three things: quality loans to quality people, individualized attention and customized loan services and products. Specializing just in automobile title loans, optimum doesn’t participate in Pawn Lending, Gold buying or check cashing. We just do Title Loans and now we can’t be beat!

Folks are our passion. We just employ 1 in 100 individuals to guarantee you will get the kind of help and compassion you deserve. Whenever you think quality every thing, think optimum Title Loans.

As certified lenders by the continuing state of Arizona and Always ‘A’ car title loan MI rated because of the Better Business Bureau, optimum Title Loans is the title to Trust.

Being family members owned and locally headquartered gives us Maximum Flexibility with your loan terms and prices. At optimum Title Loans, we realize every single one of y our clients by title. Join our Optimum Family today!


Awesome family-owned environment where we work tirelessly and together.